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  • Lyle Hartman

    I have emailed Tuff Guard Garden Hose twice over the last month and they have never responded. I need a collar to seal my hose. The rubber inner hose broke at the end of the brass fitting and it needs a new collar. Can anyone help?

    • George Woodruff

      See my latest discussion post.

      • Lyle Hartman

        where do i find your “latest discussion post”?

        • George Woodruff

          Maybe it hasn’t posted yet. I sent a followup e-mail to tuffguardhose@gbhose.com. Now that i look at the e-mail address, I may have made a mistake. I’ll double check the e-mail address and re-send. If you send me your e-mail address I’ll copy you. Essentially, I bought three of these high-end hoses in the last year, but two have failed at the faucet connector end. I repaired one, and it’s still holding. Last night, the latest one blew at the same place. I think they have a great product with an inherent defect–the connectors. I have no idea how they will respond–if at all–considering your experience with them So, I’m probably into another repair. Because of the heavy spiral material, a good connection is rather difficult. But, Hey! They make the darn thing, and it should work!

          • Manius

            Damn ALL of these “perfect” garden hose products! ALL of them have these stupid connector issues. The stupid shrinking type are even worse than these. I think the only solution besides fixing the damn things (if possible) is to turn the water pressure to them down a bit.

        • George Woodruff

          Lyle, I just did another fix. Took ten minutes. You’ll need a hose connector (male of female, depending on which end is the problem), a regular woodworking saw, and some caulk. Cut off the hose connection end as squarely as possible. The ribbing is not metal, which initially I thought it was, so you can cut through it just like the white part of the hose. Dunk the hose end into hot water for a while. Prepare the hose mender end by applying caulk (you ain’t gonna go down this road again anyway–hopefully!) Slide the hose mender end into the hose as deeply as possible. Take the clamp (use a metal one) apart if necessary, put it over the hose mender portion inside the hose, then tighten down the clamp, alternating from side to side for a good, continuous seal. Mine works!

          • Lyle Hartman

            I feel your pain grasshopper. There is a plastic collar which secures the inner rubber hose over the brass tube. In order to fix it you hve to pry up the arms of the collar and slide it down. Unfortunately the collar is plastic and when you re-attach it the arms won’t clamp down tightly and it will leak. All I wanted to do was purchase a few collars as I know it will break again. At over $50.00 a hose I don’t intend to buy a bunch of them.

          • Lyle Hartman

            I think we are looking at two different hoses; mine is an expandable hose with a round rubber inner hose and a cloth-like outer sleeve.

      • Lyle Hartman

        I think we are talking different hoses. I’m referring to the expanding J hose. Any help there?

    • Jonathan Arnold

      My hose in under a year old and just sprung a leak. Just left my second message for the company. If they reply back, I will document it here and on Amazon. I’m hoping for excellent customer care or I will go social media crazy.

  • Lyle Hartman

    Good Luck: The never have contacted me.